Privacy Policy JR Casino — Member Personal Data Protection

1Introduction

Jr casino takes the privacy of our members very seriously. As an online slot gaming platform operating in Malaysia, we understand that your trust in us depends not only on the quality of the games we offer, but also on how we handle your personal information.

This privacy policy applies to all services provided by jr casino, including our official website, mobile app, and all related communication channels. It describes the types of data we collect, why we need it, how we use it, and your rights as the owner of that data.

We are committed to ensuring your personal data is handled transparently, securely, and in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and related regulations.

2Personal Data We Collect

Jr casino collects various categories of personal data depending on your interactions with our platform. The table below provides a clear overview of the types of data we collect and their sources:

We only collect data that is strictly necessary for the stated purposes. We do not collect sensitive data categories such as health information or political views unless required by law.

3How We Use Your Data

The personal data we collect is used solely for the following legitimate and stated purposes:

• Account Management: Create, verify, and manage your member account on the jr casino platform.
• Transaction Processing: Process deposits, withdrawals, and bonus payments accurately and securely.
• Identity Verification (KYC): Verify your identity to meet legal compliance requirements and prevent fraud.
• Customer Service: Respond to inquiries, resolve complaints, and provide effective technical support.
• Personalization: Personalize your gaming experience with relevant game recommendations and offers based on your preferences.
• Platform Security: Detect and prevent fraud, hacking, and illegal activities that threaten platform security.
• Legal Compliance: Fulfill legal obligations, regulations, and directions from relevant authorities.
• Service Improvements: Analyze usage patterns to improve platform functionality, performance, and overall experience.

We do not use your data for any other purpose without first obtaining your consent or having a valid legal basis to do so.

4Data Sharing and Disclosure

Jr casino does not sell your personal data to any third party. However, there are certain circumstances where we may need to share your data with the following parties:

• Payment Service Providers: Information required to process transactions is shared with registered and trusted payment processors and financial institutions.
• Technology Service Providers: Technical partners who assist us in operating the platform infrastructure, analytics, and customer support services, subject to strict confidentiality agreements.
• Regulatory Authority: Where required by Malaysian law or the direction of a relevant regulatory body, we will disclose the necessary data to the appropriate authorities.
• Law Enforcement Agencies: In cases of fraud, cybercrime, or legitimate investigations, we will cooperate with authorities by disclosing relevant information in accordance with legal procedures.

5Data Security

Protecting your personal data from unauthorized access, loss, or misuse is a responsibility we take very seriously. jr casino implements a comprehensive range of technical and organizational security measures:

• End-to-End Encryption: All data transmitted between you and our servers is encrypted using the latest 256-bit SSL/TLS protocol.
• Database Encryption: Sensitive data stored in our databases, including financial and identification information, is encrypted at rest.
• Strict Access Controls: Access to member personal data is restricted on a "need-to-know" basis — only staff who require access to carry out their duties are permitted.
• Continuous Monitoring: Our security systems are actively monitored 24 hours a day to detect and respond to any threats or suspicious activity.
• Regular Security Audits: We conduct regular security audits and penetration testing by independent security experts to identify and address any system vulnerabilities.
• Staff Training: All jr casino staff undergo regular data protection training to ensure they understand and comply with proper data handling procedures.

While we take all reasonable precautions, no security system can guarantee absolute protection. Should any security incident affecting your data occur, we will notify you within the timeframe required by law.

6Cookies & Tracking Technologies

Jr casino uses cookies and similar tracking technologies to enhance your experience and ensure certain features on our platform run smoothly.

• Essential Cookies: Required for core platform functions such as login authentication, session management, and security. These cookies cannot be disabled.
• Performance Cookies: Helps us understand how members interact with the platform by collecting anonymous statistical data for improvement purposes.
• Functional Cookies: Remember your preferences such as language, display settings, and game choices to deliver a more personalized experience.
• Analytics Cookies: Used to analyse overall platform usage patterns to help us make better improvement decisions.

You can manage your cookie preferences through your web browser settings. Please note that disabling certain cookies may affect the functionality of some parts of our platform.

7Your Rights as a Data Subject

Under the Personal Data Protection Act 2010 (PDPA) Malaysia, you have the following rights regarding the personal data we hold:

To exercise any of the above rights, please contact our privacy team via email or live chat. We will process your request within 14 business days.

8Data Retention Period

Jr casino retains your personal data only for as long as necessary to fulfill the purposes stated in this policy, or as required by applicable Malaysian law.

• Active Account Data: Retained for as long as your account remains active on the jr casino platform.
• KYC & Identity Verification Data: Retained for a minimum of 5 years after account closure to meet anti-money laundering (AML) legal requirements.
• Financial Transaction Records: Retained for 7 years in line with Malaysian accounting and financial law requirements.
• Communication & Support Logs: Retained for 3 years for reference and dispute resolution purposes.
• Marketing Data: Retained until you withdraw consent or request deletion.

When data is no longer required, we will securely delete or anonymise it in accordance with our established data disposal procedures.

9Changes to This Privacy Policy

Jr casino reserves the right to update or amend this privacy policy from time to time to reflect changes in our practices, legal requirements, or service improvements. Each new version will include an updated "Last Updated" date at the top of this page.

For significant changes that directly affect how we handle your data, we will notify you in advance via an in-platform notification or email to your registered address, at least 7 days before the changes take effect.

We encourage you to review this privacy policy periodically. Continued use of the jr casino platform after any amendments constitutes acceptance of the updated policy.

10Contact Our Privacy Team

If you have any questions, concerns, or wish to exercise your data rights, the jr casino privacy team is ready to assist you through the following channels:

• Live Chat: Available 24/7 via the chat icon at the bottom corner of the platform — the fastest way to get an immediate response.
• Privacy Email: [email protected] — for inquiries regarding the privacy policy and data rights requests.
• Frequently Asked Questions: Visit the page FAQ us for answers to general questions about privacy and account security.

We aim to respond to all privacy-related inquiries within 3 working days. For more complex requests such as data access or data deletion, please allow up to 14 working days for us to process them thoroughly.

This privacy policy is governed by Malaysian law. If you are unsatisfied with how we handle your complaint, you have the right to refer the matter to the Department of Personal Data Protection Malaysia.